FREQUENTLY ASKED QUESTIONS
Do you have any free samples?
We do not offer any free samples at this time. We do, however, offer a 'no questions asked' return policy. If you are not satisfied with your Trekell products, return them for a full refund.
How much is shipping?
Shipping prices are determined by the weight, size and destination of the package. Please add all the product you would like to purchase to your shopping cart, fill out the shipping information and our system will calculate a cost for you with different shipping options to choose from.
Do you ship internationally?
Yes, we ship to all countries! Please be advised you may be charged import fees, taxes or duties depending on your location. Trekell Art Supplies is not responsible for these fees. There are instances when our system may over charge for international shipping. If this is the case, you will be refunded once your order has shipped and the proper shipping price has been determined.
How long will it take for my order to arrive?Most orders ship within 24 hours of being received, excluding holidays and weekends. Panels are made to order so please allow 1-3 days extra before they ship. Your location and shipping choice determines how long your order may take to arrive. Please visit our shipping page for more details.
Which brush would you recommend for me?
Every artist is different and becomes comfortable with certain brushes after years of experimenting. Here are our suggestions for certain mediums:
- Acrylic Paint: Golden Taklon, Legion, Opal and Spectrum Brushes
- Oil Paint: All brushes on our site will work with oil paint. Please read each description to decide what may be the best for you!
- Watercolor and Gouache - Golden Taklon, Kolinsky, Onyx and Protégé Brushes
- Egg Tempera - Golden Taklon Brushes & Kolinsky
- Enamel - Synthetic Squirrel (Onyx and Pinstriping) and Golden Taklon Brushes
If you still feel you need a little more help choosing the right brush, feel free to e-mail us!
Do you have any student grade supplies?
At Trekell Art Supplies, we only offer the highest quality, professional artist supplies. Our products are made in house and sent directly to the end user, making them affordable for everyone. Pay the same price here for professional supplies as you would at other art supply stores for lesser quality.
Do you wholesale?
If you're an art supply store who wants to carry Trekell, we offer wholesale pricing. E-mail us for more info.
Do you have any coupons or promotions?
If you're following us on our social media pages or on our mailing list, you will stay up-to-date on any sales or promotions that are going on. Coupon codes from other web-sites like "Retail Me Not" are not valid and will not be honored.
How do I get on the Trekell Pro Team?
Reach out to Trekell if you have an interest in the Pro Team. We will add to you our list of artists who want to work with us!
How do I get you to share my work on Instagram and Facebook?
Share your work with us on Facebook by posting on our page. Hashtag #trekell and tag @trekell_art_supplies on Instagram. Make sure you have your Trekell brush, panel or paint in the image!
Do you have a catalog you can send to me?
At this time, we do not offer a mail order catalog. Everything we offer can be seen here on our web-site and you can buy it instantly!
Will you sponsor me?