Return Policy
Returns
Not Happy? Send It Back.
Sometimes even the best relationships don't work out. If you're unhappy with your order for any reason, we'll take it back.
How Long You Have
60 Days
To Send It Back
No questions asked. If you're not happy with something, send it back within 60 days for a full refund. A few exceptions are listed below, and we can't accept brushes that have been altered in any way.
What Can't Be Returned
- Imperfect panels
- Discounted products
- Sale items
These can't be returned and don't qualify for refunds.
Good to Know
- Full refunds don't include shipping costs.
- International customers: if your product arrives damaged, we can only offer a refund. No items will be reshipped.
How to Send a Return
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Sign In
Go to your account and sign in with the email you used to order.
Go to My Account -
Request a Return
Open your order, choose Request return, pick the items and tell us why. We'll email you once it's approved.
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Ship It Back
Pack it up and send it by UPS or insured US Mail to:
Trekell & Company, Inc.
17459 Lilac Street Unit A
Hesperia, CA 92345
Need a Hand?
Can't find your order or having trouble with your account? Call us at (800) 559-6345 or send us a message and we'll set up the return for you.